OPTIMAL LIGHT- RETURN POLICY
Dear Customer. Please carefully study and review the product information like Type of light, Its dimension, Color temperature, Voltage etc before issuing Order and Purchasing. In most cases these information will be available in the Quotation submitted and will be available upon request at any time.
IMPORTANT NOTICE CONCERNING REFUNDS:
As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or returns.
GENERAL RETURN POLICY:
Clearance items are not eligible for return.
Our company is totally committed to customer satisfaction. Please visit our showrooms to process your return or contact us directly.
We will accept the return of merchandise that was purchased from our store or warehouse within 15days of shipment date.
Before processing return please contact our sales representatives or showrooms
Used merchandise cannot be returned.
We will not accept the return of used merchandise. Items that have been used, wires or cables cut, opening parts or discarding the packing material are defined as used merchandise.
We do not refund any shipping charges.
This policy applies to domestic orders only.