top of page
Signing a Document
Optimal Light Logo
warranty.png

Optimal Light | Limited Warranty Policy

At Optimal Light, we stand behind the quality and performance of our LED solutions. This policy outlines our commitment to ensuring your space stays bright and efficient.

1. Warranty Period

Optimal Light warrants that all LED products will be free from defects in material and workmanship for a period of 3-5 years (the "Warranty Period") from the date of shipment, unless otherwise specified on the product packaging, Quotation or invoice.

2. Scope of Coverage

        This warranty applies only when the product is properly installed and used under normal conditions. A product is                      considered "defective" only if:

  • The LED light source fails to illuminate.

  • The driver/power supply fails.

  • Light Depreciation: More than 30% of the initial lumen output is lost (based on $L_{70}$ standards).

  • Color Shift: There is a significant, measurable shift in color temperature (CCT) beyond industry-standard tolerances.

3. Conditions & Exclusions

        This warranty is void if the product has been subjected to:

  • Improper Installation: Failure to follow local electrical codes or provided instructions.

  • Power Surges: Damage caused by unstable power grids or lack of surge protection.

  • Environmental Factors: Exposure to extreme temperatures, moisture (in non-IP rated fixtures), or corrosive chemicals.

  • Modifications: Any unauthorized repair, alteration, or addition to the fixture.

  • Usage Limits: Continuous 24/7 operation in fixtures not rated for constant duty.

4. Remedy & Resolution

     If a valid claim is made within the Warranty Period, Optimal Light will, at its sole discretion:

  1. Repair the defective product.

  2. Replace the product with the same or a comparable model.

  3. Refund the purchase price if a replacement is unavailable.

    Note: This warranty covers the product only. Optimal Light is not responsible for labor costs, equipment rentals (e.g.,           lifts/scaffolding), or lost profits associated with the replacement or repair of the unit.

5. How to File a Claim

    To initiate a return or replacement, please follow these steps:

  1. Gather Documentation: Locate your original invoice or order number.

  2. Contact Showroom or Salesman  with a description of the failure and photos of the installed unit.

  3. Return Shipping: The customer is responsible for shipping the defective unit back to our facility for inspection.

​

Helpful Tips for Your Customers

  • Keep your receipt: A digital copy of the invoice is the fastest way to process a claim.

  • Use Surge Protection: We highly recommend using surge protectors for outdoor or industrial LED setups to maximize lifespan.

​

bottom of page